Virtual Travel Support (m/f/d) – Mobile Working Abroad

They are the first point of contact for our travelers on their travel adventures worldwide – always ready when unexpected situations arise.

YOUR PROFILE:

  • Experience as a tour guide, in a travel agency, tour operator or in the hotel industry – you are a passionate tourism professional.
  • Experience in a contact center/customer service – you are a professional in dealing with customers.
  • Fluent German, good English skills, French an advantage – multilingualism is a matter of course for you.
  • Customer-oriented mindset – You confidently support disgruntled customers and solve problems quickly and empathetically.
  • Communicative and enjoys interacting with people – you enjoy looking after travelers and contributing to a positive holiday experience.
  • You are a team player as well as able to work independently – you work in a structured manner and remain calm even in challenging situations.
  • Familiar with IT applications (Windows) 365) and systems – you are talented and open to learning new systems.
  • Willingness to work shifts (including weekends and night shifts) – you are flexible.
  • You are an EU or Swiss citizen with a valid identity card or passport.
  • Willingness to relocate to one of our deployment locations abroad (e.g. Spain).

YOUR TASKS:

  • Providing support to our travelers during their trip via telephone, email and WhatsApp – patient, friendly, solution-oriented.
  • Handling and documenting requests and providing support until the best possible solution is found – you ensure that everything gets back on track.
  • Handling of rebooking requests (e.g. flight rebookings, hotel changes) – You adapt trips according to your wishes.
  • Support in emergency and crisis situations – you provide our travelers with helpful information.
  • Close collaboration with the specialist departments of the organizers and partners in the holiday regions ensures seamless communication and high service quality.

YOUR ADVANTAGES:

  • Work in an international environment – ​​from your desk to the whole world.
  • Permanent Swiss employment contract – you can expect a long-term future with us.
  • Industry-standard income in euros including night shift and standby allowances – your commitment is valued.
  • Private international health, pension and accident insurance – we take care of your protection.
  • An excellent team spirit – you will become part of a great community.
  • Paid travel to and from the work location in one of our holiday regions within the EU and Switzerland.
  • Accommodation including utilities – you don't have to worry about a thing.
  • We provide the technical equipment for your home office – you will be perfectly equipped.
  • Comprehensive training and onboarding of 4-5 weeks in our agency office in Mallorca – we'll get you ready to go.
  • Working from home/office split (by arrangement; night shifts generally from your accommodation) – maximum flexibility and an upgrade for work-life balance.
  • Regular team meetings – we are always connected as a team.
  • Access to the DERTOUR learning world, an e-learning platform with over 100 further training opportunities – your growth is important to us.

INTERESTED?

If you are keen to help people, become part of a dedicated team and make our customers' travel experiences unforgettable with your support, then we look forward to receiving your application!

Please send your cover letter, current CV with photo, work references and your earliest possible start date by email to Sandra Schmutz at: dts-ch-jobs@dertouristik.com.

Do you live in one of our holiday regions (e.g. Spain, Tunisia) and are you interested in employment as a local worker?
In this case too, we welcome your application and will be happy to inform you individually about the conditions.