Please contact your DERTOUR Group tour guide within 24 hours, stating the transfer bus number and providing photos of your luggage. Later complaints are generally not accepted by the transfer companies.

If you are at least 17 years old, you may import the following goods from the Canary Islands duty-free: To Germany or Austria: Tobacco products: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of tobacco Spirits: 1 liter of spirits with more than 22% alcohol by volume or 2 liters of spirits with less than 22% alcohol by volume or 4 liters of other wine Other goods: Up to a total value of €430 Under 15 years of age: Up to a value of: Germany: Total €175 Austria: Total €150 More information at: www.zoll.de and www.bmf.gv.at To Switzerland: Tobacco products: 250 cigarettes/cigars or 250...

The European Commission's Civil Aviation Safety Regulation applies to all departures from airports within the European Union, and since March 1, 2009, also from Turkey. This regulation limits the amount of liquids that travelers may carry in hand luggage through security checkpoints. There are two restrictions on the amount of liquids in hand luggage: Travelers may only carry liquids in containers with a maximum capacity of 100 ml. All liquid containers must be presented at security checkpoints in a plastic bag (maximum capacity: 1 liter). This bag must be transparent and sealable. Airports are not required to provide plastic bags for travelers...

In addition to the goods you brought with you on your trip from Germany, Austria, and the Netherlands and are reimporting as so-called returned goods, the following goods remain exempt from import duties as souvenirs, provided you bring them exclusively for personal use or as a gift: Tobacco products. If you are at least 17 years old: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of smoking tobacco or a proportionate combination of smoking products. Alcohol and alcoholic beverages. If you are at least 17 years old: 1 liter of spirits with an alcohol content of more than 22% vol. or 1 liter of undenatured ethyl alcohol with an alcohol content of 80% vol.

In principle, all souvenirs purchased with tax in the Member State of purchase are duty-free. The following guideline quantities apply to private trade: Perfume: No restrictions if intended for personal consumption. Medicines: For personal use only. Coffee: 10 kg. Alcoholic beverages: 10 l spirits, 10 l soft alcoholic drinks (alcopops), 20 l liqueur wine, vermouth, 90 l wine (of which no more than 60 l sparkling wine), 110 l beer. When entering Germany: Tobacco products: 800 cigarettes or 400 cigarillos or 200 cigars, or 1 kg of smoking tobacco. When entering Austria: The following applies to the private import of tobacco products into Austria: Tobacco products purchased abroad...