Your DERTOUR Group tour representative is available to assist you by phone and email at any time during your vacation. Outside of office hours, you can reach us 24/7 via our SOS hotline in urgent emergencies.
Arrival and Departure
Arrival and Departure
FAQ Tour Guide
FAQ Arrival and Departure
The European Commission's Civil Aviation Safety Regulation applies to all departures from airports within the European Union, and since March 1, 2009, also from Turkey. This regulation limits the amount of liquids that travelers may carry in hand luggage through security checkpoints. There are two restrictions on the amount of liquids in hand luggage: Travelers may only carry liquids in containers with a maximum capacity of 100 ml. All liquid containers must be presented at security checkpoints in a plastic bag (maximum capacity: 1 liter). This bag must be transparent and sealable. Airports are not required to provide plastic bags for travelers...
In addition to the goods you brought with you on your trip from Germany, Austria, and the Netherlands and are reimporting as so-called returned goods, the following goods remain exempt from import duties as souvenirs, provided you bring them exclusively for personal use or as a gift: Tobacco products. If you are at least 17 years old: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of smoking tobacco or a proportionate combination of smoking products. Alcohol and alcoholic beverages. If you are at least 17 years old: 1 liter of spirits with an alcohol content of more than 22% vol. or 1 liter of undenatured ethyl alcohol with an alcohol content of 80% vol.
Import of Goods by Private Individuals: Generally, a duty-free allowance of 300 Swiss francs applies to goods for private use imported personally during travel. If the total value of the goods carried exceeds 300 Swiss francs, all goods are subject to duty. Duty-free allowances and limits are granted only once per person per day. The following duty-free allowances apply: Alcoholic Beverages: Persons aged 17 and over may import 5 liters of alcoholic beverages up to 18% vol. and 1 liter over 18% vol. once per day duty-free. In addition, the following customs duties apply: Alcoholic beverages up to 18% vol.: 2 Swiss francs/liter; Alcoholic beverages over 18% vol.: 15...
In principle, all souvenirs purchased with tax in the Member State of purchase are duty-free. The following guideline quantities apply to private trade: Perfume: No restrictions if intended for personal consumption. Medicines: For personal use only. Coffee: 10 kg. Alcoholic beverages: 10 l spirits, 10 l soft alcoholic drinks (alcopops), 20 l liqueur wine, vermouth, 90 l wine (of which no more than 60 l sparkling wine), 110 l beer. When entering Germany: Tobacco products: 800 cigarettes or 400 cigarillos or 200 cigars, or 1 kg of smoking tobacco. When entering Austria: The following applies to the private import of tobacco products into Austria: Tobacco products purchased abroad...
FAQ Activities
After a successful booking, you will be contacted promptly by our local tour guide office for confirmation and further details.
The pickup time indicated on the tour ticket is approximate. Please contact our tour guide office (during office hours) or our SOS phone number (outside of office hours) if your pickup is already 15 minutes late.
You can easily reserve activities and excursions online. On our website, you'll find a detailed overview of all offered activities and their booking options. Our team is happy to help you select and book the right activities and ensure you get the most out of your stay.