Our local tour guides are available to assist you at any time during your vacation. Please find your tour guide's contact information on the respective resort/hotel page. If your hotel is not currently offering visiting hours, we are happy to assist you virtually via email, phone, or chat. Outside of office hours, you can reach us 24/7 via our SOS hotline in urgent emergencies.
FAQ
FAQ
FAQ Tour Guide
If you cannot find your tour guide at the agreed meeting point, please contact the hotel reception first. If you do not receive any information there, please remain on site for a few minutes, as the tour guide may still be en route. If the tour guide still does not appear after a short wait, please check the hotel's website or your emails for any last-minute changes or announcements. Alternatively, you can contact the tour guide by phone, email, or chat. Despite careful scheduling, it may happen that your tour guide is delayed for the agreed meeting due to unforeseen circumstances. In this case, the...
Your tour guide will usually be identified by a red DERTOUR Group polo shirt and dark blue trousers or a dark blue skirt. Information about the meeting point and visiting times can be found on the hotel's page on this website.
FAQ Arrival and Departure
No, exporting Maldivian currency (MVR) is not permitted. Please exchange any remaining MVR at the airport or at authorized exchange offices well in advance of your departure.
Please note that the import of alcoholic beverages into the Maldives is strictly prohibited. If any alcohol was confiscated from you upon entry, you have the option of having it returned before your return journey upon presentation of the relevant receipt. The relevant service office is located on the right side next to the check-in counters. Please note that alcohol must be collected there before check-in and safely stowed in your suitcase.
To enter the Maldives, you are required to complete a "Traveller Declaration" online via the official IMUGA portal (https://imuga.immigration.gov.mv). The form can be completed no earlier than 96 hours before your arrival. The process is free and only takes a few minutes. After completing it, you will receive a QR code, which you must present in digital or paper form upon entry.
The European Commission's Civil Aviation Safety Regulation applies to all departures from airports within the European Union, and since March 1, 2009, also from Turkey. This regulation limits the amount of liquids that travelers may carry in hand luggage through security checkpoints. There are two restrictions on the amount of liquids in hand luggage: Travelers may only carry liquids in containers with a maximum capacity of 100 ml. All liquid containers must be presented at security checkpoints in a plastic bag (maximum capacity: 1 liter). This bag must be transparent and sealable. Airports are not required to provide plastic bags for travelers...
According to the fourth amendment to the "Regulation on the Packaging and Labeling of Tobacco Products" and the "Directive on Duty Exemption for Goods, Personal Effects, and Industrial Designs Brought by Travelers," which entered into force on November 9, 2024, only travelers with tourist visas are permitted to import limited quantities of tobacco products for personal use. The following quantities and types of tobacco products are eligible for duty exemption: Up to 200 cigarettes, 25 cigars, or 250 grams of tobacco. Quantities exceeding these limits will be retained by Customs for a maximum of 30 days. Tourists can detain these items before departing the Maldives on...
In addition to the goods you brought with you on your trip from Germany, Austria, and the Netherlands and are reimporting as so-called returned goods, the following goods remain exempt from import duties as souvenirs, provided you bring them exclusively for personal use or as a gift: Tobacco products. If you are at least 17 years old: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of smoking tobacco or a proportionate combination of smoking products. Alcohol and alcoholic beverages. If you are at least 17 years old: 1 liter of spirits with an alcohol content of more than 22% vol. or 1 liter of undenatured ethyl alcohol with an alcohol content of 80% vol.
FAQ Activities
To book excursions or activities, please contact your resort's reception or concierge service. They will be happy to assist you in selecting and booking the right activities and ensuring you get the most out of your stay.