Serrano Palace

Serrano Palace

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Tour guide office
Dear guests,
On behalf of your tour operator and the hotel management, we warmly welcome you. Service at this hotel is provided virtually. We wish you a pleasant and relaxing holiday.
Mallorca tour guide office
  • I will be available for you at the following times:
Please note that the information sessions will be held in German.
The appointments are currently taking place in a hotel near you. For information, please click here:

It is very important to us that your holiday is an all-round successful experience that you will always look back on fondly. Do you have questions about your hotel, your holiday destination, the area, rental cars, worthwhile excursions or do you have another concern? Feel free to contact us at any time.

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Virtual care in the holiday region of Mallorca

  • You can reach us at the tour guide office as follows:

Mon-Fri:

9:00 - 13:30 h and 14:30 - 18:00 hours

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

except:

Saturday:

9:00 - 13:30 h and 14:30 - 17:00 hours

Sunday:

closed
SOS number only in emergencies:
  • We are also happy to be there for you personally in a virtual live chat:

Mon-Fri:

Not available

Monday:

Tuesday:

Wednesday:

Thursday:

Friday:

Saturday:

Sunday:

  • Please click on the icon at the bottom right to open the chat window.

Departure & Transfers

  • Transfer information and pick-up time query
  • Registration for sending the pickup time by email
  • Transfer deregistration
To the departure & transfer page

Activities and rental cars

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Cala Ratjada

There are no excursions with direct pickup from your accommodation. Choose an excursion from your location, and the tour guide will check the nearest pickup point.