The European Commission's Civil Aviation Safety Regulation applies to all departures from airports within the European Union, and since March 1, 2009, also from Turkey. This regulation limits the amount of liquids that travelers may carry in hand luggage through security checkpoints. There are two restrictions on the amount of liquids in hand luggage: Travelers may only carry liquids in containers with a maximum capacity of 100 ml. All liquid containers must be presented at security checkpoints in a plastic bag (maximum capacity: 1 liter). This bag must be transparent and sealable. Airports are not required to provide plastic bags for travelers...
How to reach it
How to reach it
Dear guests,
To ensure that your holiday starts smoothly and relaxingly, we have compiled all the important information for you on this page regarding your arrival at the airport in your holiday region.
Arrival at Cancun Airport
Arrival at Cancun Airport
Where do I need to go after arriving at the airport?
Upon arrival at Cancun Airport, you will complete immigration formalities and collect your luggage. You will proceed through customs toward the building's exit. There, you will pass a number of transfer companies and taxi stands. Please proceed through the exit, where your DERTOUR Group tour representative will provide you with further information about your booked transfer. Alternatively, you will find representatives from the local agency "fidem travel" waiting for you. They will be identified by a sign bearing the DERTOUR Group tour operator logo.
Caution: Please do not be tempted to take a transfer by so-called "taxi pirates." These transfers are not organized by the DERTOUR Group and will not be reimbursed. These "taxi pirates" will usually intercept you inside the airport and pretend to be communicating with our airport staff by phone. Only employees carrying a sign with the DERTOUR Group's operator branding will assist you and direct you to your transfer bus.
Even if you have a connecting flight, you must still collect your suitcases from the conveyor belt and leave the arrivals building with your luggage.
You are not using your booked transfer?
In this case, please inform the DERTOUR Group tour guide or our airport staff to avoid waiting times for other passengers.
What can I do if I can't find anyone at the airport?
Please go to the designated meeting point first. If you don't find anyone there, please contact us at:
How long does the drive to the hotel take?
Please note that the duration of a shared transfer varies depending on traffic volume and the number of hotels being visited. There may also be a wait at the airport until the transfer departs. This depends on the number of arriving guests scheduled for the transfer.
General information on transfers to Isla Mujeres, Isla Holbox and Cozumel
For organizational reasons, arrivals after the times listed below must spend the first night on the mainland. Furthermore, a hotel stay on the mainland may be necessary at short notice after arrival due to bad weather conditions.
Transfers Cozumel (arrivals before 18 p.m.)
- Land transport in an air-conditioned vehicle from Cancun hotel or airport to the port in Playa del Carmen
- Water transport by boat from the port in Playa del Carmen to Cozumel
- Assistance at the ferry terminal in Playa del Carmen and Cozumel
Transfers to Isla Mujeres (arrivals until 20 p.m.)
- Land transport in an air-conditioned vehicle from Cancun hotel or airport to the port of Puerto Juarez
- Water transport by boat from the port of Puerto Juarez to Isla Mujeres
- Taxi transfer from the port on Isla Mujeres to the hotel
Transfers Holbox (arrivals until 17 p.m.)
- Land transport in an air-conditioned vehicle from Cancun hotel or airport to Chiquila
- Water transport by boat from Chiquila to Holbox
- Land transport in a golf cart from the port of Holbox to the hotel
Water transport can only be done by regular ferry, as the small fishing boats that also offer this service are too unsafe and therefore a crossing is dangerous.
In case of flight delays or closure of the port of Chiquila due to weather conditions, accommodation and transfers (for round trips) will be organized by us and invoiced to the tour operator.
Arrival at Tulum Airport
Arrival at Tulum Airport
Where do I need to go after arriving at the airport?
Please contact the MTS or Flexshuttle transfer company counter for further information about your booked transfer.
What can I do if I can't find anyone at the airport?
Please go to the designated meeting point first. If you don't find anyone there, please contact us at:
How long does the drive to the hotel take?
Please note that the duration of a shared transfer varies depending on traffic volume and the number of hotels being visited. There may also be a wait at the airport until the transfer departs. This depends on the number of arriving guests scheduled for the transfer.
Important links
Rail & Fly
Germany
Austria
Switzerland
FAQ Arrival and Departure
In addition to the goods you brought with you on your trip from Germany, Austria, and the Netherlands and are reimporting as so-called returned goods, the following goods remain exempt from import duties as souvenirs, provided you bring them exclusively for personal use or as a gift: Tobacco products. If you are at least 17 years old: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of smoking tobacco or a proportionate combination of smoking products. Alcohol and alcoholic beverages. If you are at least 17 years old: 1 liter of spirits with an alcohol content of more than 22% vol. or 1 liter of undenatured ethyl alcohol with an alcohol content of 80% vol.
Import of Goods by Private Individuals: Generally, a duty-free allowance of 300 Swiss francs applies to goods for private use imported personally during travel. If the total value of the goods carried exceeds 300 Swiss francs, all goods are subject to duty. Duty-free allowances and limits are granted only once per person per day. The following duty-free allowances apply: Alcoholic Beverages: Persons aged 17 and over may import 5 liters of alcoholic beverages up to 18% vol. and 1 liter over 18% vol. once per day duty-free. In addition, the following customs duties apply: Alcoholic beverages up to 18% vol.: 2 Swiss francs/liter; Alcoholic beverages over 18% vol.: 15...
In principle, all souvenirs purchased with tax in the Member State of purchase are duty-free. The following guideline quantities apply to private trade: Perfume: No restrictions if intended for personal consumption. Medicines: For personal use only. Coffee: 10 kg. Alcoholic beverages: 10 l spirits, 10 l soft alcoholic drinks (alcopops), 20 l liqueur wine, vermouth, 90 l wine (of which no more than 60 l sparkling wine), 110 l beer. When entering Germany: Tobacco products: 800 cigarettes or 400 cigarillos or 200 cigars, or 1 kg of smoking tobacco. When entering Austria: The following applies to the private import of tobacco products into Austria: Tobacco products purchased abroad...
FAQ Arrival and Departure
The European Commission's Civil Aviation Safety Regulation applies to all departures from airports within the European Union, and since March 1, 2009, also from Turkey. This regulation limits the amount of liquids that travelers may carry in hand luggage through security checkpoints. There are two restrictions on the amount of liquids in hand luggage: Travelers may only carry liquids in containers with a maximum capacity of 100 ml. All liquid containers must be presented at security checkpoints in a plastic bag (maximum capacity: 1 liter). This bag must be transparent and sealable. Airports are not required to provide plastic bags for travelers...
In addition to the goods you brought with you on your trip from Germany, Austria, and the Netherlands and are reimporting as so-called returned goods, the following goods remain exempt from import duties as souvenirs, provided you bring them exclusively for personal use or as a gift: Tobacco products. If you are at least 17 years old: 200 cigarettes or 100 cigarillos or 50 cigars or 250g of smoking tobacco or a proportionate combination of smoking products. Alcohol and alcoholic beverages. If you are at least 17 years old: 1 liter of spirits with an alcohol content of more than 22% vol. or 1 liter of undenatured ethyl alcohol with an alcohol content of 80% vol.
Import of Goods by Private Individuals: Generally, a duty-free allowance of 300 Swiss francs applies to goods for private use imported personally during travel. If the total value of the goods carried exceeds 300 Swiss francs, all goods are subject to duty. Duty-free allowances and limits are granted only once per person per day. The following duty-free allowances apply: Alcoholic Beverages: Persons aged 17 and over may import 5 liters of alcoholic beverages up to 18% vol. and 1 liter over 18% vol. once per day duty-free. In addition, the following customs duties apply: Alcoholic beverages up to 18% vol.: 2 Swiss francs/liter; Alcoholic beverages over 18% vol.: 15...
In principle, all souvenirs purchased with tax in the Member State of purchase are duty-free. The following guideline quantities apply to private trade: Perfume: No restrictions if intended for personal consumption. Medicines: For personal use only. Coffee: 10 kg. Alcoholic beverages: 10 l spirits, 10 l soft alcoholic drinks (alcopops), 20 l liqueur wine, vermouth, 90 l wine (of which no more than 60 l sparkling wine), 110 l beer. When entering Germany: Tobacco products: 800 cigarettes or 400 cigarillos or 200 cigars, or 1 kg of smoking tobacco. When entering Austria: The following applies to the private import of tobacco products into Austria: Tobacco products purchased abroad...
