If you cannot find your tour guide at the agreed meeting point, please contact the hotel reception first. If you do not receive any information there, please stay for a few minutes, as the tour guide may still be en route.

If the tour guide still does not appear after a short wait, please check the hotel page on this website or your emails for any last-minute changes or notices.

Alternatively, you can contact the tour guide by phone, email or chat.

Despite careful scheduling, it may happen that your tour guide is delayed due to unforeseen circumstances. In this case, we will notify the hotel reception immediately.